Shipping policy

Shipping Policy

Last updated: July 9, 2026

This Shipping Policy explains how Layeo prepares, ships, and supports orders for clear acrylic desktop cosmetic organizers. Checkout prices are listed in USD, and our active delivery market for this store is Singapore.

Before shipment, we review the order record, shipping address, product title, and package contents. Acrylic organizers can include drawers, open sections, tray slots, clear panels, and polished edges, so packing notes and support reviews stay tied to those visible product details.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and carrier non-service dates. If an order needs address clarification or payment review, we contact the customer by email before releasing the parcel.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers should enter a complete recipient name, unit number, postal code, and contact phone number when required. If a carrier cannot use the submitted address, our support team will request correction before shipment.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some organizer orders may ship in separate parcels because of package size, routing, or available handling method. Split shipments do not add a second standard shipping fee.

Acrylic Organizer Packing Notes

Layeo clear acrylic organizers are packed with attention to drawers, divider walls, transparent edges, low-profile trays, and open cup sections. Styling props such as cosmetics, brushes, mirrors, towels, or skincare bottles shown in images are not included unless the product page lists them.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking appears delayed or a parcel arrives with visible carton damage, contact info@layeo.shop with your order number, checkout email, and clear photos of the parcel and acrylic item so we can review the issue.

CONTACT

For shipping questions, contact Layeo support at info@layeo.shop or +18624393222. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.